Trustindex verifies that the original source of the review is Google. If you choose this office, go in expecting that estimates may increase significantly, that costly add-ons such as ozone therapy and exosomes may be included, and that your out-of-pocket costs may be far higher than what you are initially led to expect.
I initially received treatment here for two elective extractions—one upper molar and one lower molar—both of which had prior root canals with mild, localized inflammation at the root apex. These were not emergency procedures or full-blown infections. I chose this office specifically for its proactive, holistic approach.
After the extraction of the upper molar, I experienced a serious complication. Despite an ozone wash and bone grafting, I developed a severe sinus infection that lasted nearly a month and required antibiotics. When I contacted the office for guidance, I was told it was unrelated and advised to see my primary care physician. I was not asked to return for evaluation to determine whether this was a surgical complication requiring follow-up.
During healing, a Maryland bridge was placed to maintain spacing at a cost of $1,200 out of pocket. Unfortunately, it was several shades different from my natural teeth and very noticeable when I spoke and smiled. Around this time, I was also given an Invisalign quote from this office that was more than double what I received from two other practices. At that point, I felt consistently upsold, the pricing lacked transparency, and the quality of work did not meet expectations.
Because of these experiences, I lost trust and paused treatment. I later returned only to avoid the hassle of switching offices and because I believed I understood what to expect. I was told I would need a sinus bump, received a quote, placed a deposit, and scheduled surgery accordingly.
After my deposit was placed, the treatment plan changed. I was then told I required a full sinus lift instead of a sinus bump, at a cost approximately $3,000 higher than previously discussed. When I asked reasonable questions about why the plan changed—especially given that the sinus infection and collapse followed an extraction performed at this office—I felt dismissed, was told the increase was due to material costs, and was blamed for returning months later rather than given a clear explanation.
At no point was there acknowledgment that the initial extraction may have contributed to the complication, nor any discussion of shared responsibility or goodwill adjustment. I was not expecting a free procedure, but I did expect accountability, transparency, and some recognition of a poor outcome following care provided here.
Insurance coverage also ended up being significantly less than what I was initially told to expect, further increasing my out-of-pocket costs.
I understand that complications can happen. What I did not expect was to feel continuously upsold, to have treatment plans and pricing change after deposits were placed, and to ultimately be held fully financially responsible for outcomes that followed care provided at this office.
I requested my deposit back and chose to seek care elsewhere.
